Surprise Necklace

Shipping

Orders are shipped within 7-14 business days.
Orders are shipped by registered air mail with a tracking code. Shipping from Israel usually take 2-3 weeks, delivery times are estimated, a delay may occur by post, custom or holiday.

It is the buyer responsibility to pay any taxes that customs might claim.

Shipping Rates

Coordinated Delivery within Israel - 30NIS

Israeli Post messenger service - 30NIS

EMS International airmail - 120NIS

DHL express shipping - 180NIS

Shipping time

Registered airmail worldwide via EMS- 2-3 weeks
Express airmail worldwide via DHL- 2-3 business days

(please contact igartenbank@hotmail.com to make sure production time meet your needs)

Refund Policy

All jewelry is handmade in our workshop. Please accept slight difference from the image-

small imperfections due to the nature of handmade work and the use of natural stones. If you are unsatisfied with your purchase you can return or exchange within 14 days of receipt on unworn jewelry.
For all returns and exchanges, please email igartenbank@hotmail.com
Jewelry returned must be unworn and unused in its original condition and packaging.
All custom and sale pieces are final sale and may not be returned or exchanged.
You will be credited in full, minus all shipping charges.
Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
Please read our full policy:

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
* Any item that is returned more than 14 days after delivery
To return your product, you should mail your product to 7 Ha’Hashmal St. Tel - Aviv, 6618709 Israel.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at igartenbank@hotmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email igartenbank@hotmail.com and send your item to 6 Ha’Hashmal St. Tel - Aviv, 6618709 Israel.


*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.